Shipping policy

Thank you for shopping with Back Porch Candle Co. We are a small-batch candle company and carefully hand-pack each order to ensure it arrives safely.

Processing Time

Orders are processed within 1–5 business days (Monday–Friday, excluding holidays).

During high-volume periods (launches, sales, holidays), processing times may extend to 5–7 business days.

You will receive a confirmation email once your order has shipped, including tracking information.

Shipping Rates & Delivery Times

We offer free standard shipping on all U.S. orders over $30 (before taxes).

Orders under $30 ship at a flat rate of $7.99.

Shipping costs are calculated at checkout and clearly displayed before purchase.

Once shipped, most orders arrive within 2–5 business days, depending on location.

Please note that delivery timelines are estimates and may vary due to carrier delays, weather, or high-volume seasons.

Shipping Carriers

We ship via major carriers such as USPS, UPS, or FedEx. Carrier selection may vary based on destination and package size.

Address Accuracy

Please double-check your shipping address before completing your purchase.

We are not responsible for:

  • Orders shipped to incorrect addresses provided at checkout

  • Lost or delayed packages due to incorrect address information

If a package is returned due to an incorrect address, the customer is responsible for reshipping fees.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.

If your tracking shows delivered but you have not received your package:

  1. Check with neighbors or household members.

  2. Contact the shipping carrier directly.

  3. Email us at hello@bpcandle.com and we will do our best to assist.

Damaged Items

We take great care in packaging our candles, but if your order arrives damaged:

Please email us within 48 hours of delivery at hello@bpcandle.com with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review and work with you to resolve the issue promptly.

Warm Weather Shipping

During warmer months, melting may occur. While we package our candles carefully, we are not responsible for minor melting due to heat exposure during transit.

If significant damage occurs, please contact us within 48 hours of delivery.

Questions?

For any shipping-related questions, please contact us at:
hello@bpcandle.com